You report a British IPTV problem. No response. Your reseller's IPTV Reseller Panel generated so many log files they can't find your issue. Here's why support fails. The panel logs everything. Every connection, every error, every channel change. After weeks of operation, log files become massive. Searching for a specific user's problem becomes impossible. Here's a real scenario. A reseller's IPTV Reseller Panel generates 1 GB of logs per day. After 90 days, 90 GB of logs. You report buffering at 8:02 PM last night. The reseller tries to search 90 GB of logs. It takes hours. They give up. Your complaint is ignored. The panel logs contain the answer. The reseller just can't find it. Honestly, this is self-inflicted. The IPTV Reseller Panel has log rotation settings. Keep logs for 7 days, not 90. Compress old logs. Most resellers never configure this. Their logs grow until searching is impossible. Your unresolved issues are their configuration failure. What actually works is asking about log retention. "How long do you keep logs?" A good British IPTV reseller says "7 days" or "30 days maximum." A bad one doesn't know. The IPTV Reseller Panel shows the setting. Your reseller chose infinite retention. Now they can't find anything. I've watched customers get ignored for weeks. The IPTV Reseller Panel logs held the answer. The reseller couldn't find it because their logs were a mess. The customer left. The reseller blamed "too many users." The real problem was poor log management. Here's another layer. Some resellers intentionally keep all logs to avoid liability. "We have records" sounds professional. But they never search them. Your complaint goes into a black hole. The British IPTV panel stores everything. Your reseller reads nothing. The logs exist but might as well not. Your issue is invisible because your reseller is drowning in their own data. So next time your complaint vanishes, you've found the log file bloat. Your reseller's IPTV Reseller Panel has your answer. They just can't find it. The logs are too big. Their configuration is wrong. Your problem persists because someone didn't set up log rotation. The panel knows what happened. Your reseller will never know because they never configured their panel to tell them.